Free Tracked UK Delivery on All Orders - Shop the Current Range

Shipping Policy

Last updated: 27 August 2026

Free standard shipping

We provide free standard tracked shipping on all orders to physical addresses within the United Kingdom. There is no minimum order value for standard UK shipping.

Order processing

Orders are normally processed and dispatched within 1–3 business days, excluding weekends and UK public holidays. Orders placed after 11:00 AM GMT/BST on Friday are normally processed on the following Monday. High-demand periods, stock checks or security reviews may occasionally add processing time.

After dispatch we will send a shipping confirmation with tracking information where tracking is available.

Estimated delivery times

  • United Kingdom: 2–4 business days after dispatch, via Evri or Royal Mail.

Delivery times are estimates, begin on the dispatch date, and may be affected by local carrier conditions, severe weather or public holidays.

Taxes and VAT

Product prices include VAT where applicable. The final amount charged is shown at checkout before payment. We currently only ship within the United Kingdom, so no import duty is charged on delivery.

Delivery restrictions and address accuracy

We currently only ship to physical addresses within the United Kingdom. We do not currently deliver to P.O. Boxes or BFPO addresses. Please check the recipient name, street address, postcode and telephone number before placing your order. Contact us immediately if an address needs correction; we cannot guarantee changes after dispatch.

Delays, loss or damage

If your parcel is delayed, lost, arrives damaged, or tracking appears incorrect, contact our support team with your order number and, for damage, clear photographs of the parcel and item.

Returns and shipping refunds

Return shipping and refund eligibility are governed by our Returns Policy. If an item is defective, damaged or incorrect, we will cover return shipping where required by law. Please contact us before returning an item so we can provide instructions. We do not refund shipping costs for change-of-mind returns, and we do not refund expedited shipping costs where a parcel arrives late because of carrier delay.

Contact

If you have any questions about delivery or need to arrange a return, contact:

  • Email: [email protected]
  • WhatsApp Business: +44 7935 860265
  • Returns: contact us before sending — Returns Department, RETRETO NEXT LIMITED, Office 8929, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
← Back to TruckNav