Privacy Policy

Last updated: 27 August 2026

RETRETO NEXT LIMITED, trading as TruckNav, operates this store and website at trucknav.co.uk. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

For the purpose of UK data protection law, including the UK GDPR and the Data Protection Act 2018, RETRETO NEXT LIMITED is the data controller for the personal information we process about our customers, visitors, and contacts.

Personal information we collect

Depending on how you interact with TruckNav, we may collect the following information: name, email address, phone number, billing address, shipping address, order details, payment confirmation details, account information, customer support messages, device information, IP address, cookie information, and website usage information.

Payment card details are processed by our payment providers. We do not store full card numbers on our own systems.

How we use your information

We use personal information to process and deliver orders, take payment, provide order updates, manage returns and refunds, respond to customer service requests, prevent fraud, improve our website, comply with legal obligations, and keep accurate business records.

Where you actively opt in, we may use your contact details to send marketing emails. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at [email protected].

Legal bases

We process personal information where it is necessary to perform our contract with you, where we have a legitimate interest such as fraud prevention and customer service, where we need to comply with a legal obligation, or where you have given consent, such as for optional marketing or certain cookie choices.

Sharing your information

We may share personal information with payment providers, delivery partners (Evri and Royal Mail), fulfilment warehouses, customer support providers, analytics and advertising partners, professional advisers, and authorities where required by law. These parties only receive information needed to provide their services or meet legal requirements.

Cookies

We use cookies and similar technologies to operate the website, remember cart and checkout choices, measure website performance, and support advertising or analytics where permitted. Visitors in the United Kingdom are shown a cookie banner and can manage choices where required.

We use cookies for the following purposes:

1. Strictly necessary cookies: required for the website to function (for example, basket and checkout). These cannot be switched off.
2. Performance and analytics cookies: help us count visits and improve the site (for example, Google Analytics).
3. Marketing and advertising cookies: may be set by advertising partners (for example, Google Ads or Meta) to show relevant adverts on other sites.

International transfers

Where personal information is transferred outside the United Kingdom or European Economic Area, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement (IDTA), or equivalent lawful transfer mechanisms.

How long we keep information

We keep personal information for as long as needed to provide our services, meet legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements. Order records are generally kept for business, accounting, and legal record purposes.

Your rights

If you are in the United Kingdom or European Economic Area, you may have the right to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where processing is based on consent. These rights may be subject to legal limits.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

Children

Our services are not intended for children. We do not knowingly collect personal information from children under the age of 16.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Contact

RETRETO NEXT LIMITED
Trading as TruckNav
Email: [email protected]
WhatsApp Business: +44 7935 860265
Registered office: Office 8929, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA